Your service advisors are the face of your auto shop, and if you care about your brand name, then service advisor training is a must-have. Our service advisor training program employs a holistic approach to developing service advisors into seasoned professionals. Continue reading or call Auto Repair Shop Success to learn more about our service advisor training program. We are happy to answer any questions, address concerns, or schedule a consultation today. We can arrange a face-to-face meeting or schedule a consultation by phone.
Nine times out of ten, the service advisor will be the first person the customer engages with. All successful business owners know that first impressions matter, and the impression the customer gets from your service advisor will reflect on their perception of your business and brand. You could be the friendliest business owner in the industry, but that would matter very little if your service advisor disrespects customers.
We have found that service advisor training offers significant returns on investment, and your brand name is a great beneficiary. Refine your brand by investing in your service advisors.
There are countless service advisor training programs out there, but too many are focused on sales and upsells. Though we agree that sales are important, and the top line is just as important as the bottom line, these sales should be improved organically. That is to say, the focus should be customer experience and customer service. A knowledgeable and friendly service advisor will improve your billable hours and sales much more effectively than one who drones on about services and products for sale.
At Auto Repair Shop Success, we aim to develop service advisors into helpful and well-informed customer representatives. We want the customer to know that the service advisor is on the customer’s side. We offer a variety of ways to train your team to master the trusted advisor approach, including virtual sessions and in-person training.
Customer retention takes up enough of your time and energy. The last thing you want is your auto repair shop to turn into a revolving-door workplace. It’s expensive hiring new service advisors, and the process can affect your sales.
Investing in your service advisors by providing quality training will give them a sense of purpose and feeling of value. Our service advisor training is meant to be a win-win-win for you, your business, and your team.
Customers don’t like to be flooded with product and service offers. They might smile and nod as your service advisor runs down a list of “promotional offers,” but what are they thinking? If your customer retention is low, then you don’t even want to think about it.
Fortunately, the professionals at Auto Repair Shop Success know what drives customers to an auto shop and we are ready to let you in on the secrets. Call Auto Repair Shop Success now to consult with a friendly representative and schedule a convenient appointment. We look forward to hearing from you.
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